Frequently Asked Questions

We have created a ‘Getting Started’ video which sets out how to use Praktis, you can watch that here or in the app in Account > Help > Getting Started.

Or if you rather the traditional method, keep reading!

The app is designed with user-friendliness in mind, featuring an intuitive interface that makes navigation simple and straightforward.

When you log-in for the first time, you will be prompted to create your goals.

·       Click on the ‘create your goals’ button, then on the next screen select the hours of learning you would like to do along with your start and end date.

·       On the next screen you will be able to select the content you would like to focus on, just use the sliders to match what you would like to do and press ‘next’.

·       You will then be taken to a screen that gives you an overview of your Goals, this is your learning plan! Click ‘next’ and then ‘save goals’ on the next screen, you can press ‘back’ at any time to make any changes.

·       You can edit your goals at any point by going to the ‘Goals’ section of Praktis, after all it’s your learning and it’s entirely up to you!

On the Home section you will see a selection of collections just for you and the more you use the app the more tailored these will become.

You can access the library by going to the ‘Explore’ section of the app where you can access content in two ways.

·       Scroll through the collection headings and when you see something you like, press the button and the series we have under that collection will appear.

·       Alternatively, there is a search function at the top of the section which you can use to search for key words such as ‘fire’, ‘design’ or ‘emissions’.

·       Once you’ve found a Praktis Video you would like to watch just click on it, tap the blue screen and hit the play button when you’re ready to learn.

·       Scroll through the collection headings and when you see something you like, press the button and the series we have under that collection will appear.

·       Alternatively, there is a search function at the top of the section which you can use to search for key words such as fire, project management or sustainability

·       Once you’ve found a series or video you would like to watch just click on it, tap the blue screen and hit the play button when you’re ready to learn.n

The availability of subtitles varies by the make and model of your phone.

·      iPhone – The iOS operating system has subtitle functionality on all models. At any time, tap the screen and in the bottom right corner of the video player you will see a little circle with three dots in the middle, tap this and you can select subtitles.

·      Android – Subtitle availability does vary by the make and model of the phone. If your device has the functionality for captions, usually the option to turn them on and off is found in the phone’s settings, typically under the accessibility options. If your device does have this functionality and captions are enabled, subtitles will then be available when watching any Praktis series. As these subtitles are produced automatically by the device, unfortunately we cannot guarantee they will be 100% accurate.

This might sound simple but trust us…check if the ‘silent’/’mute’ button on the side of your Apple iPhone is turned on to “silent’ mode. This sometimes ‘silences’ the sound on the app. Turn silent mode off and the sound should play.

Still having problems? Give this a try:

If you have ‘Do Not Disturb’ turned on, this sometimes ‘silences’ the sound on the app. Turn off ‘Do Not Disturb’ and the sound should play in the app.

Try using headphones. We’re found iPhone SE Models encounter this issue with playing sound but is fixed by using headphones.

If all else fails, contact our customer support below and we’ll troubleshoot with you!

Yes, all your learning activities are automatically recorded in your learning diary, making it easy to track your progress and achievements.

After finishing a video, you'll see a screen where you can save your progress. Here, you have the opportunity to also add your thoughts and any ethical reflections on what you've learned. While this is optional, we highly recommend capturing your reflections while they're still fresh in your mind. You can always edit these entries in your learning diary later if you prefer via the Progress section.

Yes! You can edit diary entries at any time to add or change Learning Reflections or Ethical Reflections. All of the other information such as description, amount of time, time completed etc is fixed. You can delete a diary entry by clicking on the red bin symbol in the top right of the screen. Be careful as deleted entries cannot be recovered.

You can filter your diary by date, Collection or Series. Simply click on the filter symbol to the right, select the relevant filters and tap ‘Apply’. Don’t forget to reset the filters after you’re finished.  

Absolutely! We’re not precious! On the Progress screen you will see a ‘external entry’ button, tap this and you will be able to add in any external learning.

When you’re ready to export your learning diary, you can do this at any time via the Progress screen by pressing the ‘export diary’ button. Just confirm you would like to do this when you receive the on-screen prompt and your current learning diary will be downloaded to your device.

When the end date for your goals has been reached, you’ll see a message at the top of the app ‘Goal end date reach. Click here to go to Goals’. Adding new goals is important - not only does it keep your learning on track but it allows you to track progress in your Progress graph. Diary entries associated with an old goal will no longer show up automatically in your learning diary but you can still search for these.

All diary entries associated with an old learning goal (i.e. the end date has passed) can be shown by using the filtering tool. Select the filter symbol and add a start and end date to find older diary entries.

The progress graph only shows progress between the goal start and end date. You need a current goal in order to be able to see progress in your Progress chart. Make sure you have an up to date goal or try adjusting the goal dates.

We regularly update our content library with new professional development series to ensure you have access to the latest insights and information.